Spanish Language Supervisors Say They Are Hated More Than English

Over the years, Facebook administrators hired by third-party contractors have been working to demonstrate inefficiency, and their incompatibility has grown significantly during the epidemic as many do. was forced to return to office and a slightly secured net until free. But Spanish language officials say they face more pain than their English counterparts.

In Richardson, Texas, the Genpact office, meta subcontractor, Spanish language regulators told BuzzFeed News they had to go to the office from April 2021, although it was found in both Delta and Omicron species that led to the spread of COVID infections. across the US. During this time, they said, supervisors who review English content are allowed to tour the office for three months.

“Living in an office … was not difficult,” one supervisor said.

BuzzFeed News spoke with three Genpact members of the so-called Mexican market group who described the uncoordinated practices of the Spanish language community. All of these people have spoken out in secret that Genpact wants them to sign anonymous deals and they are afraid of their jobs. They say that in addition to explaining to the office for the past nine months that their English-speaking colleagues could work from home, Spanish language supervisors have unethical practices and are not paid for working in two languages, which they say is time consuming. In addition, they face the challenge of managing the Facebook market which has been criticized for a long time as a lesser one in the threat of COVID lawsuits.

Genpact spokeswoman Danielle D’Angelo declined to comment on all the reasons why Spanish language regulators, including claims that their Mexican market group is not allowed to operate at home while other groups are being replaced.

“We want to emphasize that the safety of workers is paramount and it has always been and will always be the case during the COVID-19 epidemic,” said D’Angelo. “Any return-to-office decisions made in accordance with customer needs are done by good safety and health systems in place and in accordance with local laws. In all of our operations, including our Richardson office, TX, we adhere to the highest standards of security. , which involves frequent antigen testing.

On Thursday, executives at Genpact’s Richardson website reportedly told corporate executives that they had left plans to reopen at 50% on January 31 due to Omicron’s differences. The Spanish language administration said the change did not affect them, and they would continue to report to the office. Genpact declined to comment on when it wants to reopen, and to what extent.

In late June, the Genpact leadership sent an e-mail to one English language team allowed to tour the office, thanking them for their “continuous commitment and responsiveness.” The email said he would return to work at home on July 26.

Spanish language officials told BuzzFeed News that they had not received such an email. “A few days later the English language administration was told to return home,” he said.[managers] told us that we were on a special line, and that our work could not be done outside the office, “said one supervisor, noting that the Mexican market often involves the flood of visual effects. Facebook declined to comment on complaints from Spanish-language regulators, saying of BuzzFeed News in Genpact – a process that has taken time to address the concerns of people who are making their lives better on Facebook.

Since taking office in Richardson, employees have become increasingly fearful of their safety. Supervisors told BuzzFeed News that 30 cases of COVID were reported to employees and supervisors in December, and that no changes have been reported since then. Meanwhile, workers say their colleagues are still testing Covid, citing two cases down last week. Genpact declined to comment on the number of cases of COVID cases in its office or how often it reported to co-workers.

On December 22, 12 Spanish language monitors left the office after studying on a vine so that a sick friend could show them the virus. Since employees say Genpact does not provide payment to its supervisors, they used the PTO to isolate themselves. Genpact declined to comment if its managers are offered paid leave.

Although it has been named in the Mexican market, the group also examines Facebook and Instagram content posted in Spanish by users in Latin America as well, officials said. By 2018, it was there Facebook 84 million users in Mexico, and millions upon millions of other WhatsApp users. In the Latin and Spanish-speaking world, Facebook has become a powerful force false vector, shaping people’s perceptions on topics such as COVID, electoral politics, and Black Lives Matter. But researchers who study falsehoods said the Guardian which in comparison with the English text, the impurities posted in Spanish are removed more frequently.

Members told BuzzFeed News that Genpact began launching the group in early 2020, in the process of recruiting volunteers from other existing departments.

“Genpact had everyone with a clear Spanish name tested in Spain, and if they did not do so they were asked to return,” one supervisor told BuzzFeed News anonymously, fearing he could retaliate for speaking in public. internal corporate affairs.

Workers claim that supervisors who did not speak Spanish were forced to join the project and many failed to live up to their expectations and were fired. Currently, the Mexican market group has about 50 people.

But even the most knowledgeable Spanish workers are offended by what they consider to be irrational. For example, managers are expected to maintain an accuracy of 85% and adhere to a 66-hour “working time,” or decision-making time on the pieces. While these languages ​​can be understood in a single language, mastering dual languages ​​can take a considerable amount of time. Supervisors say they need to translate Facebook instructions, which are only published in English, into Spanish before using them. A large number of user profiles in Mexico and Latin America also have English, they added, forcing them to switch between languages ​​more frequently. Genpact declined to comment on how Spanish language monitors are being monitored and paid. Facebook did not respond to a question about the language in which its instructions are provided.

The epidemic has prompted Facebook executives in a number of recruitment agencies to implement such things as paid sick leave, risky pay, and a system to divide contract workers and paid professional staff. Last week, Accenture suddenly allowed its Facebook supervisors to work from home after ordering them to return to office, following a BuzzFeed News interview.

Although Facebook has not publicly disclosed how many users it has in Latin America, its platform and its apps they work as a necessity to many citizens of these countries. The pressure is felt by Genpact Spanish language executives, who say that while their work is important, they are the smallest group in the office.

Facebook spokeswoman Kadia Koroma said the company used “a combination of expertise and publicity to maintain our violations of our platform, and while AI has made progress on the site, people are a major part of our security.” The company said that Spanish is one of the most widely used languages ​​on Facebook and that Spanish comments occur 24 hours a day on several pages around the world.

Supervisors who returned to the office in April thought it had happened Election in central Mexico, which took place in June. “We thought, well, the election should go,” one supervisor said. Throughout the year 2021, English language monitors have been on the move. The Mexican market group thought it would be the same for them.

“Then, a week before the change, we received an email saying, ‘Thank you for your hard work, but unfortunately the Mexican market remains in place,” he added. Facebook declined to comment on how it communicates with subcontractors who oversee private markets.

“We know that these tasks can be challenging, which is why we are working with our partners to constantly monitor how we can support these groups,” Koroma said.

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